About Us

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Our consultants have many years of experience in Networks, Contact Centre and Software Development. The experience has been gained in numerous sectors including Healthcare, Insurance, Telco, IT Outsourcing and Financial Services.

We’re committed to delivering cloud-based Contact Centre technologies and solutions that enable businesses to provide industry leading customer service and utilising resources efficiently. Our vision is to take our clients on a journey from legacy on-premises and hosted technologies to feature rich and innovative cloud-based solutions. Frustrated by existing systems that are closed and difficult to innovative with, we are determined to assist clients in the agile delivery of next generation Contact Centre solutions.

We have conducted our own internal evaluations on the Amazon Connect platform and believe it is an ideal core Contact Centre solution for our clients. Amazon Connect is an open platform which has unlimited potential, combined with our expertise in Contact Centre technology and AWS services we develop best of breed end-to-end solutions. We are prepared and eager to work with clients who are customer-centric and focused on achieving the best customer experience possible.

 

 

Avran Limited is owned and operated in the UK and its registered office is WeWork, 55 Colmore Row, Birmingham, B3 2AA

Company registration Number: 07746813

VAT Number :120935143

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Professional services delivered by us include:
  • Technical experience of Contact Centre RFIs/RFPs.
  • Technical evaluation of new requirements
  • High and low-level solution design
  • Build and Test of Pilot environments
  • Software Development
  • Contact Centre deployment and migration
  • Contact Centre Optimization
  • Contact Centre Reporting
  • 3rd Party Contact Centre Application Integration
  • Performance Testing
  • PCI DSS Compliance
  • Network and Voice Security
  • Data set analysis
  • A.I and Machine Learning

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