What is Amazon Connect?

An easy to use, Omnichannel cloud-based Contact Center. Amazon Connect helps businesses of all sizes deliver an enhanced customer experience at lower cost. . The underlying technology for Amazon Connect has been used by Amazon customer service executives around the world to power millions of customer conversations for over a decade. Built on the AWS public cloud, it has built-in high availability, dynamic scaling and global reach. The Amazon Connect service is evergreen so there are no upgrade costs and customers don't need any knowledge of the underlying proprietary vendor software or infrastructure.​