The Amazon Connect service provides a high level of security and compliance of its infrastructure which includes hardware and software. The AWS platform adopts a common policy call the Shared Responsibility Model which identifies the responsibility areas for AWS and for clients using the services.
Handling sensitive customer data and securing it is central to many Contact Centres. We have extensive experience in design and solutions which meet regulatory and compliance requirements in the UK. We have particularly high skill and knowledge levels in relation to Voice Recording and Secure Payments (PCI-DSS) which has been gained through many years of industry insight and experience. We are very well positioned to provide expert consultancy and advice in matters relating to Contact Centre technology security and compliance.