We are a boutique consultancy focused on customer service solutions built on the Amazon Web Services cloud.
Our mission is to take our clients on a journey from legacy on-premises and hosted technologies to feature rich and innovative cloud-based solutions based on Amazon Connect.
Customers shift seamlessly between channels as they do in their ‘social’ communication and expect an excellent level of customer service across all these channels. Digital contact is now an essential factor in brand loyalty and customer service.
96% of customers who had high-effort experiences reported being disloyal. Data-driven organizations are 23X more likely to acquire customers and 6X as likely to retain customers . Exploit the built in A.I and analytics of Amazon Connect
Employees want an easier and faster experience with the technology they use everyday. Integrate Amazon Connect with your Cloud CRM to provide a seamless employee experience reducing AHT and increasing employee satisfaction