Customer Service Redefined

Supercharge your Contact Centre with AWS
Amazon Connect
Create a full-featured, state-of-the-art contact centre in the cloud
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Service Cloud Voice
Integrate Amazon Connect with the worlds #1 CRM platform
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AI & Automation
The future of customer service automation is here.
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Why work with us?

We are a boutique consultancy focused on customer service solutions built on the Amazon Web Services cloud. Our mission is to take our clients on a journey from legacy on-premises and hosted technologies to feature rich and innovative cloud-based solutions based on Amazon Connect.
About Us
Amazon Connect Service Delivery Partner
As a trusted AWS partner, you can be confident that we have deep technical knowledge and proven success in delivering Amazon Connect services to customers.
Authorised AWS Reseller
We are able to create and manage your AWS accounts through a consolidated billing platform.
Design. Build and Deliver
Engage with us to deploy and support your cloud Contact Centre


Digital Transformation and Cloud Contact Centre

Omni Channel Contact
Customers shift seamlessly between channels as they do in their ‘social’ communication and expect an excellent level of customer service across all these channels. Digital contact is now an essential factor in brand loyalty and customer service.
Brand Loyalty
96% of customers who had high-effort experiences reported being disloyal. Data-driven organizations are 23X more likely to acquire customers and 6X as likely to retain customers . Exploit the built in A.I and analytics of Amazon Connect
System Integration
Employees want an easier and faster experience with the technology they use everyday. Integrate Amazon Connect with your Cloud CRM to provide a seamless employee experience reducing AHT and increasing employee satisfaction

Our Clients Include

RS Recovery
Avran helped this vehicle breakdown and fleet management provider elevate their customer service standards. The Challeng...
Castle Water
Avran supported this B2B utilities provider in transforming their Contact Centre platform. The Challenge Castle Water ha...

See Amazon Connect In Action

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