An easy to use, Omnichannel cloud-based Contact Center. Amazon Connect helps businesses of all sizes deliver an enhanced customer experience at lower cost. . The underlying technology for Amazon Connect has been used by Amazon customer service executives around the world to power millions of customer conversations for over a decade. Built on the AWS public cloud, it has built-in high availability, dynamic scaling and global reach. The Amazon Connect service is evergreen so there are no upgrade costs and customers don't need any knowledge of the underlying proprietary vendor software or infrastructure.
Amazon Connect is a pay-as-you-go cloud contact center service offering capabilities including telephony, chat, task management, customer profiles, and caller authentication, all powered by machine learning (ML). There are no required upfront payments, long-term commitments, or minimum monthly fees.
Amazon Connect costs can be found here
Easy integration with other AWS cloud services is a big differentiator in comparison to other Contact Centre platforms. Amazon Connect is an open API driven platform which is built to integrate. These AWS services can be easily accessed to build solutions. Examples include triggering an action to send a text message in a contact flow for proactively updating a customer using Amazon Pinpoint or accessing cloud data bases using Dynamo DB. There are many AWS services which integrate with Amazon Connect and this can be of particular value to organisations that are already using these AWS services for building and hosting business applications.