Amazon Connect

AWS Cloud Contact Centre

Migrate your Contact Centre to the Amazon Connect Platform

Amazon Connect

AI and Natural Language
Build conversational A.I interfaces
OmniChannel Contact
Engage with customers on their preferred channel
Open API Driven
Easily integrate with enterprise applications
Advanced Analytics
Understand customer sentiment in real-time

Why Amazon Connect?

241% ROI compared to other CCaaS providers

Source - The Total Economic Impact™ of Amazon Connect – Forrester Research, June 2020

Up To 15%

Shortened AHT

Up To 20%

Reduced Supervisor Effort

Up To 60%

Reduced System Admin Effort

Up To 31%

Usage Cost Reduction

Amazon Connect Demo

Get in touch to arrange a live demo

Amazon Connect “Small Business Package”

Avran Offers Rapid Amazon Connect Deployment Services
Discovery and Requirement Definition
We will assess the current estate and provide a technical evaluation and deployment options
Solution Design and Documentation
We will design and document the solution to include agreed IVR and contact flows
Amazon Connect Build and Test
We will build an Amazon Connect instance to include: Voice and Webchat, Voice Recording, DTMF IVR, Contact flows and queues, DID or Toll-Free numbers, SAML integration, Call Back, Whisper, Voicemail, Agent and Supervisor Training
Go-Live Support
We will support system go live and any number porting

Questions and Answers

You can find answers to some of the most frequently asked questions here, so feel free to send us a message if you do not find what you are looking for.
What is Amazon Connect?

An easy to use, Omnichannel cloud-based Contact Center. Amazon Connect helps businesses of all sizes deliver an enhanced customer experience at lower cost. . The underlying technology for Amazon Connect has been used by Amazon customer service executives around the world to power millions of customer conversations for over a decade. Built on the AWS public cloud, it has built-in high availability, dynamic scaling and global reach. The Amazon Connect service is evergreen so there are no upgrade costs and customers don't need any knowledge of the underlying proprietary vendor software or infrastructure.​

How much does Amazon Connect cost ?

Amazon Connect is a pay-as-you-go cloud contact center service offering capabilities including telephony, chat, task management, customer profiles, and caller authentication, all powered by machine learning (ML). There are no required upfront payments, long-term commitments, or minimum monthly fees.

Amazon Connect costs can be found here

Cloud Contact Center Service – Amazon Connect Pricing – Amazon Web Services

How does Amazon Connect work with the AWS Eco-System ?

Easy integration with other AWS cloud services is a big differentiator in comparison to other Contact Centre platforms. Amazon Connect is an open API driven platform which is built to integrate. These AWS services can be easily accessed to build solutions. Examples include triggering an action to send a text message in a contact flow for proactively updating a customer using Amazon Pinpoint or accessing cloud data bases using Dynamo DB. There are many AWS services which integrate with Amazon Connect and this can be of particular value to organisations that are already using these AWS services for building and hosting business applications.

Do you have more questions? Contact Us.

See Amazon Connect In Action

Arrange A Live Demo
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