AI and Automation

AI Driven Customer Service

Build best of breed self-service voice and chatbots

Automated Experiences

Amazon Lex
Build sophisticated, natural language bots into your applications. Offer services such as I.D and verification, secure PCI-DSS payment and auto case creation.
CRM Integration
Integrate with the leading CRMs such as Salesforce, ServiceNow and Zendesk. Build a seamless experience from contact to resolution with data retrieved from the CRM.
Contact Lens
Enable real-time transcription and speech analysis allowing you to better understand the sentiment, trends, and compliance of customer conversations.
AWS Marketplace
AWS Marketplace is an online software store that helps customers find, buy, and start using enhanced Contact Centre solutions that run on the Amazon Connect platform.

Next Gen Contact Centre


“Amazon uses its unique capabilities to design the benefits of its contact center solutions. It offers the primary features, but when these features are combined with its advanced and sophisticated AI/ML capabilities, its benefits are enhanced significantly compared with other offerings in the industry.” Source - IDC


of organisations believe AI will positively affect customer operations


of queries will be handled by chatbots by 2022


of consumers prefer using a voice assistant to automate their routine shopping tasks


of Contact Centres will be in the cloud by 2025

Ready to Automate?

Voice and Chat Bot Design and Build from £7500

Avran Technology Partners

Avran partners with selected software vendors that offer pre-built Contact Centre solutions integrated with Amazon Connect.
Secure Payments IVR for Amazon Connect removes your contact center environment from PCI-DSS scope when taking self-service payments over the phone. The solution helps you effectively manage the risk of accepting credit cards in your contact center. Agents are also able to securely take payments over the phone thanks to DTMF masking technology.

Questions and Answers

You can find answers to some of the most frequently asked questions here, so feel free to send us a message if you do not find what you are looking for.
What is Self-Service ?
What is Sentiment Analysis ?
What is PCI DSS
Do you have more questions? Contact Us.

See Amazon Connect In Action

Arrange A Live Demo
crossmenuarrow-right linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram