Build sophisticated, natural language bots into your applications. Offer services such as I.D and verification, secure PCI-DSS payment and auto case creation.
CRM Integration
Integrate with the leading CRMs such as Salesforce, ServiceNow and Zendesk. Build a seamless experience from contact to resolution with data retrieved from the CRM.
Contact Lens
Enable real-time transcription and speech analysis allowing you to better understand the sentiment, trends, and compliance of customer conversations.
AWS Marketplace
AWS Marketplace is an online software store that helps customers find, buy, and start using enhanced Contact Centre solutions that run on the Amazon Connect platform.
Next Gen Contact Centre
AWS AI and ML
“Amazon uses its unique capabilities to design the benefits of its contact center solutions. It offers the primary features,
but when these features are combined with its advanced and sophisticated AI/ML capabilities, its benefits are enhanced significantly compared with other offerings in the industry.”
Source - IDC
77.4%
of organisations believe AI will positively affect customer operations
75-90%
of queries will be handled by chatbots by 2022
41%
of consumers prefer using a voice assistant to automate their routine shopping tasks
Avran partners with selected software vendors that offer pre-built Contact Centre solutions integrated with Amazon Connect.
SequenceShift
Secure Payments IVR for Amazon Connect removes your contact center environment from PCI-DSS scope when taking self-service payments over the phone. The solution helps you effectively manage the risk of accepting credit cards in your contact center. Agents are also able to securely take payments over the phone thanks to DTMF masking technology.
Questions and Answers
You can find answers to some of the most frequently asked questions here, so feel free to send us a message if you do not find what you are looking for.
