Service Cloud Voice licensing is purchased from Salesforce. Contact your Salesforce representative for pricing. List pricing is available here
ServiceNow Voice allows 3rd party Telephony systems to be integrated in the ServiceNow instance. This integration merges ServiceNow's robust workflow and incident management capabilities with Amazon Connect's sophisticated voice and call routing system. The result is a unified communication solution that streamlines customer interactions, automates workflows, and improves efficiency. This fusion not only boosts agent productivity and call management efficiency but also offers rich data analytics, leading to personalized customer support and improved overall service quality. The cloud-based nature of both platforms ensures scalability, flexibility, and robust security, making this integration a powerful tool for modern customer service management.